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Quality, Loving Pet Care, in Your Own Home - Serving Cloverdale, White Rock, Surrey, North Delta, & Langley, BC, Canada


Frequently Asked Questions:

  1. Why should I hire a professional pet sitter, instead of asking a friend or relative?
  2. Your Company's name implies that you only care for cats, but I have a dog - can you take care of Fido as well as my cats?
  3. How do I know you're qualified to care for my pets?
  4. Are you insured?
  5. Will you stay overnight?
  6. Do my pets need to be vaccinated before I go away; and what about YOUR pets - are they vaccinated?
  7. How much notice do you need?
  8. What if I have to leave suddenly due to an unforeseen emergency?
  9. What happens during the Initial Consult?
  10. How do I get my key to you?
  11. What steps do you take to keep my key secure?
  12. When do I pay you?
  13. Do you accept credit cards, or debit cards?
  14. Do you work on Statutory Holidays?
  15. How can I prepare for my pet-sitter's visits?
  16. My pet likes to have special meals cooked for her - will you cook?
  17. What happens if you run out of pet food or medications while I'm away?
  18. Will you let my cat outside in the morning, and back in at night?
  19. When you walk my dog, will you be walking a big pack of dogs at one time, like some of the professional dog walkers I've seen in the dog parks?
  20. My dog LOVES to run - will you let him off-leash so he can run around?
  21. My dog really only needs one visit a day - we leave newspapers out for him to go on when we don't make it home in time to let him out. Will you visit once a day, and clean up the mess he makes from only being visited once a day?
  22. My dog has bitten people in the past, but he'll usually warn you first by showing his teeth - will you be able to handle him?
  23. Is there anything you WON'T do?
  24. What happens if you're suddenly sick, or in an accident, and can't come to my house one day?
  25. What if you notice my pet seems sick?
  26. What if you notice a home emergency, for instance, my hot water tank bursts?
  27. Will you contact me if there's an emergency with my pet or my home?
  28. What if my return flight is delayed?
  29. What if my trip is cancelled or needs to be rescheduled?
  30. I have a bird/hamster/rabbit/fish/snake/turtle - can you take care of them, too?
  31. I have friends with pets who are looking for a pet sitter - may I give them your name?

 


Answers:

  1. Why should I hire a professional pet sitter, instead of asking a friend or relative?            A friend or relative has their own life, and will probably not spend time sitting with your pet, cuddling and grooming kitty, and playing with him and your dog; they'll likely be in a hurry to get it over with, and get on with their own life. Can you be sure that they're scooping the litterbox every day? Can you be sure that if something comes up, they won't decide to "skip a day", after all "it's just a cat"? Do they have an emergency plan, if something happens to them, and they're (for instance) in the hospital for a week? As professional pet sitters, you can rest assured that we are there for one reason only - to care for your pets. We will spend the time interacting with your pet, we will ensure the litterbox is scooped every day, so he doesn't decide to go somewhere else because his box is dirty. We have an Emergency Plan in place, and we carry cards in our wallet instructing the authorities to contact another Cat's Cradle representative, who has been trained to carry out my pet-sitting duties if we're unable to. back to list of FAQs

  2. Your Company's name implies that you only care for cats, but I have a dog - can you take care of Fido as well as my cats?            Absolutely!  We're all dog-lovers too, and due to overwhelming demand, Cat's Cradle now includes doggy care.  Whether you need daily care while you're away, or a mid-day dog-walk while you're at work, or a ride to the dog trainer or vet, we can take care of your dog's needs too... back to list of FAQs

  3. How do I know you're qualified to care for my pets?            When I come to your home for the free half-hour Initial Consult, I'll bring my portfolio, and will show you my credentials. In addition to a copy of my Business License, and my Certificate of Insurance and Bonding, you'll also see my Veterinary Assistant Certificate (and a copy of a plaque, saying I received the highest marks in the class!), as well as my Pet First Aid Certificate from St. Johns Ambulance, and Feline Specialist Certificate from PIJAC. And if you'd like, I can show you pictures of many of the other pets I've shared my life with... back to list of FAQs

  4. Are you insured?            Yes, the company and all representatives are bonded and insured with Aviva Insurance Company of Canada, under a policy specifically created for pet sitters! back to list of FAQs

  5. Will you stay overnight?            I'm sorry, but we don't yet provide overnight visits. I myself have pets of my own, and am not able to stay overnight at your home. Our services are designed for daily (or twice-daily) visits, and during that time, your pet will get a day's worth of love and attention all packed into a minimum half hour! back to list of FAQs

  6. Does my pet need to be vaccinated before I go away; and what about YOUR pets - are they vaccinated?            YES, your pet must be up-to-date on his required vaccines, as are ours! This is important to all of us, because we need to be able to tell ALL our clients and potential clients, that every pet we are in contact with is up-to-date, which drastically reduces the chances of passing on something to your pet. There are so many infectious diseases out there, and none of us want to take any chances! During the Initial Consult, I will show you copies of my pets' vaccination certificates, and I'll ask to see yours. Having said that, I am not one who believes it necessary to vaccinate an indoors-only adult cat every year, and we can discuss vaccinations further at the Initial Consult. back to list of FAQs

  7. How much notice do you need?            We require a minimum of 7 days notice for a booking, to ensure that we're able to care for your pet, and to give you enough time to find someone else if we're not available! back to list of FAQs

  8. What if I have to leave suddenly due to an unforeseen emergency?            In most circumstances, we do require a minimum 7-days notice, but we understand that emergencies do happen. If we are able to squeeze your pet in, we charge a $15 Late Booking Fee. You can avoid the $15 Key Pick Up and $15 Key Drop Off fees, by signing up for our "Key Client" program. For a one-time administration fee of $10, you can leave your keys on file with us. We will keep them locked up, and coded, with no way to cross reference to your address. Then, you can leave town with a minimum 3 days notice (in writing, via email), and in extenuating circumstances, with less notice than that (reservations are taken on a "First Come, First Served" basis, so it is always in your best interest to give us as much notice as possible - even if you're a Key Client, we cannot guarantee that we can accomodate your reservation if less than 7 days notice is given). The most recent signed Service Agreement and Veterinarian Release will still be in effect, and you can convey any changes, dates, and other details via email (not by phone, so there is no way for any misunderstandings regarding the dates and details of service). back to list of FAQs

  9. What happens during the Initial Consult?            During the half-hour free Initial Consult, I will come to your house, along with your new primary pet-sitter if it won't be me, to meet with you and your pets, show you my portfolio and credentials - so we can all see if we're a good "fit".  If we decide to go ahead and book the pet-sit, we'll need to see a copy of your pets' most recent vaccination certificates. We'll go through the detailed Service Agreement, where you'll tell us everything we need to know about your pets, and any other information pertinent to the job. We'll go over and sign the Veterinarian Release, which enables us to get medical help for your pet if necessary, and will state the maximum amount you've authorized that may be spent on your pet's veterinary care. When the Service Agreement and Vet Release are signed, you'll pay a 50% non-refundable* deposit (or 100% if the total amount is under $100), and give us a post-dated cheque for the balance, and two sets** of keys. back to list of FAQs

  10. How do I get my key to you?            In most cases you'll give us two sets** of keys during the Initial Consult, at the same time we sign the Service Agreement. If you only have one extra key at that time, you can have the extra key cut later, and leave it on the counter for us before the first Care Visit.  If we have to make a special trip back to your house after the Initial Consult to pick up the keys, there is a $15 charge. back to list of FAQs

  11. What steps do you take to keep my key secure?            Both sets of your keys are coded, with no way to cross reference to your address, and are kept separate from your file, and locked in a safe. back to list of FAQs

  12. When do I pay you?            When we sign the Service Agreement, you will pay a 50% non-refundable deposit (or 100% if the total is under $100) to hold the booking, and the remainder is due via post-dated cheque, or on the first day of the pet-sit. If you're a Key Client, after confirming your booking via email, you can either mail the deposit and balance cheques right away, or we can put the payments through on your credit card. If less than 7 days' notice was given, you can pay by credit card, or leave a cheque on the counter for us to pick up on the first Care Visit. back to list of FAQs

  13. Do you accept credit cards, or debit cards?            Although we do not accept debit cards, we do accept , , personal cheques, and cash.  back to list of FAQs

  14. Do you work on Statutory Holidays?            Although ouroffice hours are Monday through Friday, 9am to 5pm, Care Visits are done 8am to 8pm, 365 days a year! We do charge an extra $15 on New Years Day, Easter Sunday, Victoria Day, Canada Day, BC Day, Labour Day, Thanksgiving, Remembrance Day, and Boxing Day, and an extra $25 on Christmas Day. Please note: Christmas Day visits are shorter than the regular half-hour visits, in order for us to spend some time with our own families. Rest assured that we will stay long enough to do all the "chores", and squeeze in a quick cuddle! back to list of FAQs

  15. How can I prepare for my pet-sitter's visits?            I've prepared a list of Tips For Your Peace of Mind - hopefully, this list covers everything! back to list of FAQs

  16. My pet likes to have special meals cooked for her - will you cook?            Absolutely! It's all about the pets, and nothing is too good for them! (as long as we're not expected to slaughter fresh meat for them :-) Just let us know exactly what needs to be done, and we can let you know what the extra charge will be, based on the time and difficulty to cook and prepare. back to list of FAQs

  17. What happens if you run out of pet food or medications while I'm away?            We would very much prefer that you make sure you have enough food, medications, and kitty litter to cover the time you're gone, plus extra in case your return is delayed. We'd rather spend our time caring for critters than shopping, and we do charge a minimum $15 Shopping Surcharge (depending on the time it takes to travel and shop), which you will need to pay immediately on your return, in addition to the actual costs of the supplies. back to list of FAQs

  18. Will you let my cat outside in the morning, and back in at night?            We feel very strongly about not letting any kitties outside while they're in our care. Your kitty doesn't know us well (yet), and I, for one, would have a sleepless night if he didn't come in before bedtime... There are so many dangers in this big bad world, we cannot be responsible for things that are out of our control. If you really feel it's imperative that your kitty goes outside, and we're reasonably comfortable with the idea of letting him out, you'll need to sign a waiver releasing us from any responsibility if anything happens while your kitty is outside. back to list of FAQs

  19. When you walk my dog, will you be walking a big pack of dogs at one time, like some of the professional dog walkers I've seen in the dog parks?               Absolutely NOT.  We want to give the best care to your dog that we can, and our undivided attention is the only way we can do that.  Your dog will enjoy a peaceful and fun walk, and won't have to worry about keeping up with, or staying untangled from, other strange dogs!  back to list of FAQs

  20. My dog LOVES to run - will you let him off-leash so he can run around?              Sorry, but we won't let your dog off-leash. Unless and until he knows us really well, and we are positive he'll come back to us when we call, we just can't take the chance of him taking off and getting into trouble.  back to list of FAQs

  21. My dog really only needs one visit a day - we leave newspapers out for him to go on when we don't make it home in time to let him out. Will you visit once a day, and clean up the mess he makes from only being visited once a day?                Sorry, but we'll only dog-sit a minimum of two visits per day. Dogs are a den animal, and instinctively have an aversion to soiling their den - and your whole house is their den.  By forcing him to soil his den, we'd be causing him grief and confusion.  If you don't want us to come twice a day, we can give you the names of some reputable kennels, where he'll be let outside at least three times a day, and won't be forced to soil that den either.  back to list of FAQs

  22. My dog has bitten people in the past, but he'll usually warn you first by showing his teeth - will you be able to handle him?               We don't particularly want to care for a dog who's not friendly and fun to be around!  If your dog has a history of biting and aggression, or shows us his teeth during our Initial Consult, we simply won't take the job.  If that's the case, we will give you the names of some reputable kennels, but we will not take a chance with our own health and safety.  back to list of FAQs

  23. Is there anything else you WON'T do?            There are some other things that we will not do, which are included on the Services page. back to list of FAQs

  24. What happens if you're suddenly sick, or in an accident, and can't come to my house one day?            One of the things we'll show you during the Initial Consult is our very detailed Emergency Plan, and if we sign a Service Agreement, we will leave a copy of this document with you. Rest assured that your pets will be cared for, by either (depending on the nature of the emergency) a Cat's Cradle representative, who is covered under the company's Liability Insurance and Bonding, or by your Emergency Contact who has a key. back to list of FAQs

  25. What if you notice my pet seems sick?          If your pet seems sick or a little "off", we will seek veterinary advice, and if necessary, will take him to either your veterinarian, our own on-call vet, or the nearest animal emergency clinic, as per the Veterinarian Release form you will have already signed. back to list of FAQs

  26. What if you notice a home emergency, for instance, my hot water tank bursts?            One of the items on the Tips list, is to leave us a list of people we should call in that sort of emergency. If you don't leave such a list, and the emergency warrants it, we will have to use our own discretion as far as who to contact. We will not be responsible for such an emergency, and you will bear any related costs yourself. back to list of FAQs

  27. Will you contact me if there's an emergency with my pet or my home?            Absolutely, unless you've instructed us not to contact you under any circumstances. If there's anything we feel you should know, or would want to know about, we will attempt to contact you using the emergency contact numbers you will have given us. back to list of FAQs

  28. What if my return flight is delayed?            One thing we insist on is that you call the office, no matter what time it is, as SOON as you return home. We will be awaiting that call, and if we don't hear from you at your scheduled return time, and if another Care Visit is due, we will continue visiting your pets until we do hear from you. If your flight is delayed and you're able to call us, please do. But rest assured that if you're unable to call, we will realize you haven't made it home on time, and will continue to care for your pets. back to list of FAQs

  29. What if my trip is cancelled or needs to be rescheduled?            No problem. If you need to cancel or reschedule your trip, just let us know as soon as possible. We will issue you a credit note for the amount of the deposit you've already paid, that you can use towards a future pet-sit. back to list of FAQs

  30. I have a bird/hamster/rabbit/fish/snake/turtle - can you take care of them, too?            We will care for just about any caged pet you have (except maybe tarantulas and black widow spiders :-). If you have one or two extra small pets, and all that's required is food and water (no cage cleaning), this is included in the regular price of the Care Visit.  If more time is required, such as to clean cages, or for more than a couple of pocket pets, please contact us for a quote! back to list of FAQs

  31. I have friends with pets who are looking for a pet sitter - may I give them your name?            Please do ! Word of mouth is very important in this type of business, and we would sincerely appreciate your passing our name and number on to anyone who could use our services! Top of Page

 


 

*Deposits are non-refundable, but a credit will be issued for a future pet-sit, if you need to cancel. return to answer

**One set of keys is for use while we're caring for your pets each day, the other set is coded and locked up in the office, in case of emergency. return to answer

 

 


Please go to the bottom of the Home Page to Request a Quote, Check Availability, or make a New Booking!


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Revised: June 17, 2010

 

 

 


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